EcommerceDiscovery.com

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Daniel wrote:

Ah... not working anymore Sad

Very wierd...

I've emailed Support, but I think I know what they are going to say, that it's not their problem, and I don't know if it is, just about half of people can visit it, and half can't, and whats even weirder is, that it's not ISP Related, as about 60% of freedom2surf users can see the site, and 40% can't, which is very strange......

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Just was researching about our Data Centre, Looks like we're in good company in this new one, we are with some absloutely massive companies! :

http://www.equinix.com/ibx_partic.htm

Team Member Joined: 06 Jan 2002 Posts: 2564

Doesn't stop the server from screwing up though Sad

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

This Server hasn't been at fault for the DNS Problems, it's your ISP.

Team Member Joined: 06 Jan 2002 Posts: 2564

That's not what I'm talking about. I'm talking about the hard disk problems on your original server.

Although I'm still having a hard time beleiving that it's my ISP when I can access it in the morning and not in the afternoon (may have been routing problems or may have been something else)...

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

It is your ISP. I have no concerns about that, because that we've had the datacentre, network provider, and Equinix themselves run loads of tests on this. There are no routing problems at equnix/cais/ardent because that the IP has been working throughout. Which clearly puts the blame at the ISP's door.

If it was a DNS Error, others would not be able to get through, and considering they can ping and access other sites on the same server without a problem, it clearly points to a DNS/Nameserver update problem at your end.

Don't believe me? Just to show how far behind your ISP is, I have checked my logs, when you did get onto freedom2support, you DIDN'T EVEN GET ONTO THE NEW SERVER!!!! You were sent to the temp one, which means your ISP's DNS servers are at least 120 hours behind real time. As that is when I changed them from it.

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

The Hard Disk Problem was not the hosts, It was The Tw@Ts that moved our server into the new datacentre if you asked me, as we had non stop trouble after it was moved from the old DC to the new one, the gits probbably damaged it.

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Or Perhaps they broke it and thought "Oh well, we have nothing to lose, we'll just give it a kick and see if it works" and it did, but the HD's head died.

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Don't believe me? Just got this from a machine in France On Wanadoo:

Quote:

C:\>ping www.freedom2support.co.uk

Pinging www.freedom2support.co.uk [205.252.89.145] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 205.252.89.145:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

205.252.89.145 is the server that died last Monday and .co.uk's DNS was changed just over 96 hours ago. Which means the DNS Servers have not updated at your end yet. Hell, it hasn't even picked up the temp server yet, let alone the new one.

Posted: Sun Dec 15, 2002 10:03 pm (21 years, 4 months ago)

Justin wrote:

It is your ISP. I have no concerns about that, because that we've had the datacentre, network provider, and Equinix themselves run loads of tests on this. There are no routing problems at equnix/cais/ardent because that the IP has been working throughout. Which clearly puts the blame at the ISP's door.

Something odd is happening...

ns11.dnscamp.com and ns12.dnscamp.com do not resolve from freeserve's dns server

*** resolver1.svr.pol.co.uk can't find ns11.dnscamp.com: Server failed
*** resolver1.svr.pol.co.uk can't find ns12.dnscamp.com: Server failed

Alas they do seem to resolve with pipex, though so it could be freeserves problem, however given that Daniel has problems accessing the site then there may have been a configuration issue earlier that has now been resolved?

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Ben wrote:

Justin wrote:

It is your ISP. I have no concerns about that, because that we've had the datacentre, network provider, and Equinix themselves run loads of tests on this. There are no routing problems at equnix/cais/ardent because that the IP has been working throughout. Which clearly puts the blame at the ISP's door.

Something odd is happening...

ns11.dnscamp.com and ns12.dnscamp.com do not resolve from freeserve's dns server

*** resolver1.svr.pol.co.uk can't find ns11.dnscamp.com: Server failed
*** resolver1.svr.pol.co.uk can't find ns12.dnscamp.com: Server failed

Alas they do seem to resolve with pipex, though so it could be freeserves problem, however given that Daniel has problems accessing the site then there may have been a configuration issue earlier that has now been resolved?

Thanks for that Ben, have alerted Support at the host about that, as that is a very very very strange problem. Been having a discussion with my host about it, and he's pretty perplexed about all of this, and I really do sympathise with him, as I've never seen anything so strange in all my life!

Team Member Joined: 06 Jan 2002 Posts: 2564

Umm... Justin... When I went on your site before everyone else was on it, I had modified my c:\windows\hosts file, so it's nothing to do with my ISP. I have no trouble accessing the site anymore... Rolling Eyes

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Hi,

Yes, I know everything is fixed now. We rebooted the nameservers, the webservers, and reloaded all the DNS Records in the name servers., and everything seems to be fine now Smile

4WebHelp Addict Joined: 07 Jan 2002 Posts: 1060

Can Anyone get to forums.bluesweb.co.uk, because I can't!

Team Member Joined: 06 Jan 2002 Posts: 2564

I can