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deadworm222
Junior WebHelper
Joined: 16 Feb 2002
Posts: 9
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Posted:
Sat Feb 16, 2002 11:13 am (22 years, 4 months ago) |
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(Hopefully this is the correct forum).
I chose f2s as my host (paid), but they still haven't sent me any information about the username and password for my account (but they took the money away from the bank account!) - I emailed them four weeks ago ! I also had a few other questions for them. I have resent the email twice - the first one went to sales and the two others to support. Does anyone know what I can do to get their attention ?
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Sat Feb 16, 2002 11:20 am (22 years, 4 months ago) |
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deadworm222
Junior WebHelper
Joined: 16 Feb 2002
Posts: 9
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Posted:
Mon Feb 18, 2002 8:31 am (22 years, 4 months ago) |
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Well, I e-mailed sales and I put that text in the subject. But I'll try those e-mails if they still don't answer me... |
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sisil
Junior WebHelper
Joined: 12 Feb 2002
Posts: 6
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Posted:
Mon Feb 18, 2002 10:56 am (22 years, 4 months ago) |
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Emailing directly to the individuals will saves you a lot of time. They are REALLY slow in responding the emails directed to sales/support@freedom2surf.net. |
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deadworm222
Junior WebHelper
Joined: 16 Feb 2002
Posts: 9
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Posted:
Mon Feb 18, 2002 4:19 pm (22 years, 4 months ago) |
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Thanks for the tip ! Perhaps I mail the one who is marked as the technical contact (in the whois-thing). |
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Justin
4WebHelp Addict
Joined: 07 Jan 2002
Posts: 1060
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Posted:
Mon Feb 18, 2002 6:59 pm (22 years, 4 months ago) |
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I was tempted to edit your post, but @f2s.net they do not get, they have to be @freedom2surf.net |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Mon Feb 18, 2002 7:01 pm (22 years, 4 months ago) |
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Are you sure? I'm practically sure I've tried f2s.net before... |
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Justin
4WebHelp Addict
Joined: 07 Jan 2002
Posts: 1060
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Posted:
Mon Feb 18, 2002 7:08 pm (22 years, 4 months ago) |
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Yeah I am, I've never got an answer by emailing to that, and seem to get answers through @freedom2surf.net, whatever you do don't direct them to @f2s.com addresses, they are for the users! I just created Emilio@f2s.com |
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deadworm222
Junior WebHelper
Joined: 16 Feb 2002
Posts: 9
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Posted:
Mon Feb 25, 2002 7:00 pm (22 years, 3 months ago) |
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They still haven't replied !! What kind of custoer service is that ? |
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Justin
4WebHelp Addict
Joined: 07 Jan 2002
Posts: 1060
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Posted:
Mon Feb 25, 2002 7:05 pm (22 years, 3 months ago) |
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Total
Junior WebHelper
Joined: 11 Feb 2002
Posts: 2
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Posted:
Mon Feb 25, 2002 9:52 pm (22 years, 3 months ago) |
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dunno, try emailing random hotmail account, maybe you'll get a quicker responce
But really they should have replied within 24 hours. Failing that, ask for a refund. And if its that bad, trading standards would help (lol) |
________________________________ £10 For 12 Months Hosting No setup fees, No domain transfer fees.
Click Here For Information |
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happy
Junior WebHelper
Joined: 14 Jan 2002
Posts: 10
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Posted:
Mon Feb 25, 2002 10:36 pm (22 years, 3 months ago) |
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deadworm222, which domain did you apply for? I know somebody who works at f2s and will sort out your problem. |
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happy
Junior WebHelper
Joined: 14 Jan 2002
Posts: 10
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Posted:
Mon Feb 25, 2002 11:12 pm (22 years, 3 months ago) |
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When you try your url you should get the wellcome message if your site is activated by f2s.
Did you try the username and password you used on signing up for the service? |
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Justin
4WebHelp Addict
Joined: 07 Jan 2002
Posts: 1060
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Posted:
Mon Feb 25, 2002 11:23 pm (22 years, 3 months ago) |
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yeah, simple this one, if you signed up online, use the username and password that you created, failing that, if you are in the UK, give them a ring, very good customer service via the phone |
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Ben
Senior WebHelper
Joined: 08 Jan 2002
Posts: 431
Location: Liverpool - UK
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Posted:
Tue Feb 26, 2002 12:14 am (22 years, 3 months ago) |
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Last time I phoned them up to ask em about database space prices, they didnt really know what a database was.... Emailed chris in the end who said db space prices were going to be reduced in the next couple of weeks. It wasn't so my site now displays a nice hosted by cyberwings logo .
Bit of a waste of half a years paid for hosting but it works out cheaper in the end |
________________________________ Ben Scott
Red and White Kop |
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