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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Tue Feb 12, 2002 5:36 pm (22 years, 2 months ago) |
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I'm afraid there's nothing else you can do except for emailing them again! |
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sisil
Junior WebHelper
Joined: 12 Feb 2002
Posts: 6
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Posted:
Thu Feb 14, 2002 5:10 pm (22 years, 2 months ago) |
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Ok just to keep you updated, I've sent the 3rd email for this past 2 weeks. And still no reply. Maybe I should try sending the email to the individual's email instead of support@freedom2surf.net? |
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Garth Farley
WebHelper
Joined: 08 Jan 2002
Posts: 69
Location: Ireland
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Posted:
Thu Feb 14, 2002 5:26 pm (22 years, 2 months ago) |
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sisil
Junior WebHelper
Joined: 12 Feb 2002
Posts: 6
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Posted:
Thu Feb 14, 2002 6:07 pm (22 years, 2 months ago) |
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Is it possible to cancel this paid hosting account, if my credit card is not billed yet? |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Thu Feb 14, 2002 6:12 pm (22 years, 2 months ago) |
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Probably not, but you could try... |
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Ben
Senior WebHelper
Joined: 08 Jan 2002
Posts: 431
Location: Liverpool - UK
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Posted:
Thu Feb 14, 2002 6:44 pm (22 years, 2 months ago) |
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sisil wrote: |
Is it possible to cancel this paid hosting account, if my credit card is not billed yet?
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Contact your credit card company, explain the situation, they may be understanding and stop the payment to f2s... |
________________________________ Ben Scott
Red and White Kop |
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JdS
Junior WebHelper
Joined: 08 Jan 2002
Posts: 24
Location: KUL, Malaysia
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Posted:
Thu Feb 14, 2002 7:59 pm (22 years, 2 months ago) |
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sisil wrote: |
Ok just to keep you updated, I've sent the 3rd email for this past 2 weeks. And still no reply. Maybe I should try sending the email to the individual's email instead of support@freedom2surf.net?
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That's really unacceptable...
It's amazing how there are still ppl out there who are willing to do business with these (obvious) amateurs... |
________________________________ JdS from
The Learning Journal
'New script on the Block' - GIDtopsites |
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Daniel
Team Member
Joined: 06 Jan 2002
Posts: 2564
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Posted:
Thu Feb 14, 2002 8:00 pm (22 years, 2 months ago) |
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Most of them are only doing business with F2S because they have to (otherwise they'll lose their URL). |
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JdS
Junior WebHelper
Joined: 08 Jan 2002
Posts: 24
Location: KUL, Malaysia
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Posted:
Thu Feb 14, 2002 8:10 pm (22 years, 2 months ago) |
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oh u really don't believe that - i mean, how many sites get the kind of traffic that would make shoddy business practices like this worth it?
and even if u do, all the more reason to have GOOD support, i'd think!
sure, u lose some traffic and most probably your ranking too (by changing ur domain name) but surely 'u don't have to' take this for what it's worth |
________________________________ JdS from
The Learning Journal
'New script on the Block' - GIDtopsites |
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sisil
Junior WebHelper
Joined: 12 Feb 2002
Posts: 6
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Posted:
Fri Feb 15, 2002 2:35 am (22 years, 2 months ago) |
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Sent a complaint email (with the 3 previous emails embedded) to nick@freedom2surf.net. I sent it Thursday evening (GMT) ... let's see how quick the reply is.
I've called my credit card company asking about a transaction cancellation... turned out that it can only be done from the merchant side (so I would have to contact F2S etc and have them refund the unused portion of the payment). Somehow I doubt they will do that But I'll try anyway.
As Daniel said on the previous post... one of the reasons I decided to get a paid hosting on F2S is that I don't want to lose the old f2s.com url so soon. But I kinda regret it now. 60 poundsterling with no costumer support whatsoever! And the mail is not working! Sheesh |
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sisil
Junior WebHelper
Joined: 12 Feb 2002
Posts: 6
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Posted:
Fri Feb 15, 2002 11:49 am (22 years, 2 months ago) |
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Emailing to the individuals directly did work, Nick replied my email the next morning and fixed the problems I was having. Turned out one of the the problems was caused by my own mistake
But hey that's what customer support are for - to answer questions and help customers that are not as web-savvy.
Anyway I'm quite dissapointed by the whole thing and definitely will not continue using their service next year and will not recommend it to anyone. |
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