Posted:
Wed Feb 23, 2005 12:06 am (19 years, 2 months ago)
Cerberus Helpdesk 2.6.0 is released!
2.6.0 is a feature release with a lot of exciting new functionality and a polished GUI.
Some of the major new features include:
GUI Facelift: Skinned the GUI, simplified the configuration area & more.
Boolean Ticket Searches: you can now do AND/NOT ticket searches, as well as optional words and partial matches.
Ticket Status/Workflow Improvements: ticket statuses are now customer-centric to faciliate workflow. The two main statuses are now 'awaiting-reply' (hidden) and 'customer-reply' (visible).
Pre-Parse Mail Rules: rules can now act before the parser to bounce spam, ignore autoreplies, etc.
Attachment Cleanup Tool: free up server disk space by purging old files.
PHP5 Support: separate codebase for PHP5 compatibility.
Simplified Installation: config.php and config.xml generators.
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