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UH-Matt
Junior WebHelper
Junior WebHelper


Joined: 04 Apr 2003
Posts: 7
Location: UK

PostPosted: Mon Nov 03, 2003 10:50 am (13 years, 11 months ago) Reply with QuoteBack to Top

Hi Daniel,

Customers are permitted to run crons but we review them before adding them to the server.

We wouldnt want to take a hit on reliability because of a few bogus crons in a shared environment.

Thanks for the above feedback guys and girls, its all appreciated.

________________________________
Matt Wallis
UH Sales & Support
UnitedHosting.co.uk
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Justin
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Joined: 07 Jan 2002
Posts: 1060

PostPosted: Wed Nov 19, 2003 4:48 pm (13 years, 11 months ago) Reply with QuoteBack to Top

Service has been appaling these last few weeks/month, my particular server has been running slow for weeks, I have made my feelings known about this to the UH tech support team, but they simply dismiss them saying they can see nothing wrong.

Now the server is down and I have no backups as I reformatted this morning and just before I was going to back up it collapsed and died and hasn't arisen from the graveyard since, the funniest thing is that UH then post in their forums that they are having problems while doing an fscheck, namely that the servers running slow.

Maybe if they actually listened to me weeks ago when I informed them things were going very slowly, and the server was acting weirdly they would have noticed this before now, but noooooooooooo, they didn't believe me when I told them something was seriously up, and who has to suffer? Myself, exactly.

Not Impressed.
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UH-Matt
Junior WebHelper
Junior WebHelper


Joined: 04 Apr 2003
Posts: 7
Location: UK

PostPosted: Wed Nov 19, 2003 5:02 pm (13 years, 11 months ago) Reply with QuoteBack to Top

HI Justin,

I assume you are talking about "tiger" which is currently down in a filesystem check. This server until this evening had a 99.987% uptime record (monitored by Alertra).

Im sorry your unhappy with the service, but everybody else on that server seems to think things are running fine. Feel free to email me personally if you have any issues you feel are outstanding (matt [at] unitedhosting.co.uk).

P.S. We actually rebooted the server ourselves to force a filesystem check which is why its currently unavailable and it was announced here: http://unitedforums.co.uk/vb/showthread.php?s=&threadid=1932

________________________________
Matt Wallis
UH Sales & Support
UnitedHosting.co.uk
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UH-Matt
Junior WebHelper
Junior WebHelper


Joined: 04 Apr 2003
Posts: 7
Location: UK

PostPosted: Wed Nov 19, 2003 5:03 pm (13 years, 11 months ago) Reply with QuoteBack to Top

P.S. here are the independant Alertra stats for the server in question:
link

Mod Edit: please include short text for links with long URLs, to avoid stretching the page horizontally.

________________________________
Matt Wallis
UH Sales & Support
UnitedHosting.co.uk
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Justin
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Joined: 07 Jan 2002
Posts: 1060

PostPosted: Wed Nov 19, 2003 5:19 pm (13 years, 11 months ago) Reply with QuoteBack to Top

One Question:
Why does it only display 9 minutes of downtime for this month when it's been down for over an hour now?
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UH-Matt
Junior WebHelper
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Joined: 04 Apr 2003
Posts: 7
Location: UK

PostPosted: Wed Nov 19, 2003 5:20 pm (13 years, 11 months ago) Reply with QuoteBack to Top

Because the stats arent realtime, it will rollover in a couple of hours and display the downtime for this afternoon which I believe is nearing 1 hour.

________________________________
Matt Wallis
UH Sales & Support
UnitedHosting.co.uk
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Justin
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Joined: 07 Jan 2002
Posts: 1060

PostPosted: Sat Nov 22, 2003 9:50 pm (13 years, 11 months ago) Reply with QuoteBack to Top

Bah updated now.

Server seems to be going as speedy as it used to now, don't know what caused the outage to be extended, but whatever happened it seems to have made the server become it's old self again Smile
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UH-Matt
Junior WebHelper
Junior WebHelper


Joined: 04 Apr 2003
Posts: 7
Location: UK

PostPosted: Sat Nov 22, 2003 10:04 pm (13 years, 11 months ago) Reply with QuoteBack to Top

Again, I do apologise for the downtime you incurred.

Im sure you would agree its extremely rare to our service as our uptime stats clearly show Smile

Hopefully the coming months will restore your confidence in the server.

________________________________
Matt Wallis
UH Sales & Support
UnitedHosting.co.uk
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Justin
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Joined: 07 Jan 2002
Posts: 1060

PostPosted: Sat Nov 22, 2003 10:49 pm (13 years, 11 months ago) Reply with QuoteBack to Top

No worries, I actually am glad it went down now, because since it's come back up after the two hours downtime, I haven't had the speed/page loading problems I was having before, so That'll do me Smile
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Justin
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PostPosted: Mon Nov 24, 2003 11:57 am (13 years, 11 months ago) Reply with QuoteBack to Top

There defantley was a slowup, so I wasn't imaginging it I've been trialling Alerta for a few weeks on a trial and it appears to go along with what I say, note the high connect time

Date Outages Downtime Uptime Avg Connect Time
11-17-2003 Mon 2 0 hrs, 18 mins, 38 secs 98.706% 3.036 secs
11-18-2003 Tue 0 0 hrs, 0 mins, 0 secs 100.000% 1.735 secs
11-19-2003 Wed 3 2 hrs, 18 mins, 2 secs 90.414% 3.065 secs
11-20-2003 Thu 1 0 hrs, 14 mins, 32 secs 98.991% 2.201 secs
11-21-2003 Fri 2 0 hrs, 8 mins, 54 secs 99.382% 2.287 secs
11-22-2003 Sat 0 0 hrs, 0 mins, 0 secs 100.000% 1.841 secs
11-23-2003 Sun 0 0 hrs, 0 mins, 0 secs 100.000% 1.626 secs
Week Summary 8 3 hrs, 0 mins, 6 secs 98.213% 2.239 secs

Note how much quicker it's been since the outage

Compaired with a couple of weeks where I didn't suffer from a problem:

Date Outages Downtime Uptime Avg Connect Time
10-28-2003 Tue 0 0 hrs, 0 mins, 0 secs 100.000% 1.313 secs
10-29-2003 Wed 0 0 hrs, 0 mins, 0 secs 100.000% 1.576 secs
10-30-2003 Thu 0 0 hrs, 0 mins, 0 secs 100.000% 1.571 secs
10-31-2003 Fri 0 0 hrs, 0 mins, 0 secs 100.000% 1.462 secs
11-01-2003 Sat 0 0 hrs, 0 mins, 0 secs 100.000% 1.700 secs
11-02-2003 Sun 0 0 hrs, 0 mins, 0 secs 100.000% 1.673 secs
Week Summary 0 0 hrs, 0 mins, 0 secs 100.000% 1.586 secs

Date Outages Downtime Uptime Avg Connect Time
11-03-2003 Mon 0 0 hrs, 0 mins, 0 secs 100.000% 1.512 secs
11-04-2003 Tue 0 0 hrs, 0 mins, 0 secs 100.000% 2.160 secs
11-05-2003 Wed 0 0 hrs, 0 mins, 0 secs 100.000% 1.612 secs
11-06-2003 Thu 0 0 hrs, 0 mins, 0 secs 100.000% 1.795 secs
11-07-2003 Fri 0 0 hrs, 0 mins, 0 secs 100.000% 1.634 secs
11-08-2003 Sat 0 0 hrs, 0 mins, 0 secs 100.000% 1.491 secs
11-09-2003 Sun 1 0 hrs, 5 mins, 4 secs 99.648% 1.614 secs
Week Summary 1 0 hrs, 5 mins, 4 secs 99.950% 1.689 secs
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